Sometimes installation materials and small parts are shipped separately, which can result in different delivery times. Please check your delivery receipt or invoice to verify the items listed. If there is an error, contact us immediately for assistance.
If you notice that the packaging is damaged, report it immediately to the shipping company and refuse to accept the delivery if necessary. The damage might have occurred due to improper handling by the shipping company.
There could be several reasons for this, such as defective parts, operational errors, or improper usage. Issues could include a defective fuse, loose or disconnected cables, or improperly connected components.
Contact Us: Reach out to our customer service within 5 business days of receiving your order to initiate a claim.
Provide Details: Include relevant information such as your order number, a description of the issue, and any supporting documentation or photos.
Return Shipping: If a return is necessary, please note that return freight will be at your expense. Ensure all packaging is intact to avoid further issues during transit.
We are committed to resolving your concerns promptly and ensuring your satisfaction with our products and services.
Incomplete shipment
Wrong shipment
Outstanding shipment
Transport damage