Question and Answer

How do I file a claim for issues with my order?

Reach out to our customer service within 5 business days of receiving your order to initiate a claim. Include relevant information such as your order number, a description of the issue, and any supporting documentation or photos. If a return is necessary, please note that return freight will be at your expense. Ensure all packaging is intact to avoid further issues during transit.

What should I do if my purchased product is no longer functioning properly?

There could be several reasons for this, such as defective parts, operational errors, or improper usage. Issues might include a defective fuse, loose or disconnected cables, or improperly connected components. Contact our customer service for further assistance.

What should I do if my package or goods arrive damaged?

If you notice that the packaging is damaged, report it immediately to the shipping company and refuse to accept the delivery if necessary. The damage might have occurred due to improper handling by the shipping company.

What should I do if my order arrives incomplete or with the wrong items?

Sometimes installation materials and small parts are shipped separately, leading to different delivery times. Please check your delivery receipt or invoice to verify the listed items. If there is an error, contact us immediately for assistance.